FAQ
About us
Who is Whiskwaggo?
Whiskwaggo is an online pet shop run from Rotterdam (trade name of SBC Consultancy & Trainingen, KvK 54949165). See About us for our full company details.
Do you make the products yourselves?
No. We select products from specialised suppliers and sell them under our shop name. Your order is shipped directly from our suppliers' warehouses, most of which are outside the Netherlands.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 3–14 business days after dispatch, depending on your country.
Where do you ship to?
We currently ship to the Netherlands, Belgium, Germany, Austria, France, Italy, Denmark and Sweden.
How much is shipping?
Standard shipping is €4.99. Orders of €50 or more ship free.
Can my order arrive in several packages?
Yes, if you order items from different suppliers. Each package has its own tracking number.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking link. See our Track Order page for details.
Returns & Refunds
What is your return policy?
You have a legal 14-day right of withdrawal, and on top of that we accept returns up to 30 days after delivery. See our full Refund Policy.
How do I start a return?
Email us at contact@whiskwag.store with your order number. We'll reply with the return address and instructions.
Who pays for return shipping?
You pay the cost of sending an item back, unless it arrived damaged, defective or incorrect – then we cover it.
How long do refunds take?
We refund within 14 days of your withdrawal notice, to your original payment method. We may wait until the item is back with us or you've shown proof of shipment.
Products
Are your products safe?
All items come from selected suppliers and must comply with applicable EU product safety requirements. Always supervise your pet with new toys and accessories.
Do you have reviews?
We are a young shop. After delivery, customers receive an email asking for a review, and reviews appear on the product pages.
Payment
What payment methods do you accept?
The payment methods available to you are shown at checkout, including credit card, PayPal, Klarna, Apple Pay and Google Pay. All transactions are encrypted.
Contact
How can I reach support?
Email contact@whiskwag.store or call +31 (0) 6 27865333 – we aim to respond within 24 hours on business days.