❓FAQ
Q: How long does shipping take?
A: Orders are processed within 1–2 business days and delivered in 3–14 business days depending on your country. See our Shipping Policy for details.
Q: Do you ship internationally?
A: Yes, we currently ship to 10 EU countries: Netherlands, Belgium, Germany, Austria, Switzerland, France, Italy, Norway, Denmark, and Sweden.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link.
Q: What is your return policy?
A: We offer a 30‑day return policy. Items must be unused, in original packaging, with proof of purchase. EU customers also have a 14‑day cooling‑off period. See our Returns & Refunds Policy.
Q: How do I start a return?
A: Contact us at contact@whiskwag.store. If approved, we’ll send you a return label and instructions.
Q: How long does it take to get a refund?
A: Approved refunds are processed within 10 business days. If more than 15 business days have passed, contact us.
Q: Are your products safe for pets?
A: Yes, all products are sourced from trusted suppliers and meet EU safety standards.
Q: Do you offer personalized items?
A: At this time, we do not offer custom or personalized products.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options displayed at checkout.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and secure gateways to protect your data.
Q: How can I reach customer support?
A: Email us at support@whiskwag.store or call +31 6 27865333.
We aim to respond within 24 hours.