Refund policy

Last Updated: 15 April 2026

We want you and your pet to be happy with every purchase. If something isn't right, we're here to help.

Returns & Refunds We accept returns for unused, unopened, and undamaged items within 30 days of delivery. To start a return, email us at contact@whiskwag.store with your order number and photos of the item.

Your EU Consumer Rights As a customer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at contact@whiskwag.store. Once we receive your returned item, we will issue a full refund within 14 days.

Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned once opened or used: pet beds, grooming tools, pet bowls, and pet toys. Sealed/unused items in these categories are still eligible for return within 30 days.

Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 48 hours of delivery with: a photo of the item, a photo of the packaging, and your order number. We will send a replacement or issue a full refund.

Refunds Once your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations Orders can only be cancelled before they are processed by our supplier. Once an order is in fulfillment, cancellation is no longer possible. Please contact us as soon as possible at contact@whiskwag.store if you wish to cancel.