Refund Policy

We want you and your pet to be happy with every purchase. If something isn't right, here's exactly how returns, refunds, and cancellations work.

Return Window

We accept returns of unused, unopened items in their original packaging within 30 days of delivery. This includes the mandatory 14-day EU cooling-off period. To start a return, email us at contact@whiskwag.store with your order number and, if the item is damaged or incorrect, photos.

Items That Can't Be Returned

For hygiene and safety reasons, we're unable to accept returns on pet beds, grooming tools, bowls, and toys once opened or used.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with photos of the item, the packaging, and your order number. Depending on the situation, we'll offer a replacement or a refund.

Refund Processing

Once your return is received and approved, refunds are issued to your original payment method. Processing times vary by bank or payment provider and typically take a few business days.

Cancellations

Orders can be cancelled only before they enter fulfillment with our supplier. Once fulfillment has started, cancellation is no longer possible.

Delayed or Lost Packages

If your package is delayed or appears lost, contact us and we'll investigate with the carrier and guide you through next steps.

Questions? Email contact@whiskwag.store.